Asheville Family Fitness & Physical Therapy in Asheville, North Carolina

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• Matt Register

  Posted May, 11 2019

  I can't speak for the therapy, because I never made it that far. As for most of the low ratings, mine is based on dealing with the Business office/reception. I received a $30 fee b/c I called to reschedule 24 hours in advance, and even though their website said there was a 24 hr cancellation policy, they told me it was 48 hr, and hence the fee. When I spoke with the Office Manager, I told her that the website said 24 hours and even sent her a screen shot while we were on the phone. She then told me she was changing the language on the website to 48 hours, but still was unrelenting when it came to waiving my fee. It made absolutely no sense to me. How are they going to see their mistake on their website that I pointed out to them, change it while on the phone with me, tell me they're changing it, and then still charge me the fee? Ahahah! She said I should have known...?? It's kind of humorous, but that kind of stuff is what makes the world the way it is.. I was seeking physical therapy, not internet service or a credit card.. what's up with getting fleeced by fees before I even get in there?
  Let me just add this to be fair: The Office Manager did take plenty of time to talk with me about this, and I could be wrong, but it sounded to me as if she didn't have the authority to remove the fee, and she did say she was checking with the Director. The end result was the same.

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